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Frequently asked questions

On this page you will find answers to the most frequently asked questions. Always check if the answer to your question has already been answered here before contacting us. If you can't find the answer to your question on this page, please feel free to contact us through the contact form with your question.

You can find an overview of the most frequently asked questions, organized by topic, below:

Babysits does not screen signed up parents, babysitters, childminders or childminder agencies, but we do regularly check for unwanted content. If we hear about an unreliable user, we will immediately remove their account from our platform. Furthermore, as we don't screen our users, please be aware that you are responsible for interviewing potential candidates and ultimately making a selection.

To minimize your risk and to ensure your family's safety, we recommend that parents meet potential babysitters before inviting them to babysit their children. Moreover, parents are advised to check babysitters' references and reviews to make the best choice. For more information, visit our tips for parents page.

For babysitters, we also recommend that you meet the parents before agreeing to babysit their children. For your own safety, suggest to the parent that you meet in a public area and bring someone along. For more information, visit our tips for babysitters page.

We strongly recommend that users communicate via the Babysits messaging service until they are comfortable enough with, and trust the other user, to exchange contact information and communicate externally to Babysits. Visit our trust & safety page for more information.

The informal babysitter:

If your child requires a lot of attention and care, you can expect to pay a higher rate than usual. Keep in mind that you will also have to pay your babysitter more for looking after multiple children as this will require more effort and energy on behalf of the babysitter.

A secondary school student as a babysitter:

You can pay a secondary school student, who babysits in the evening, a fixed amount per night or an hourly rate. After midnight, you can arrange to pay a double rate, or a fixed amount for the whole night if the babysitter is staying over until the morning. How much you should pay depends on the age and experience of the babysitter, whether the children are already in bed when the babysitter arrives, etc. We advise you to sort out the payment details before the babysitter starts babysitting for the first time so that you are both aware of what can be expected.

Age of the babysitter:

When arranging the hourly rate, you also need to consider the age of the babysitter. For instance, a 21 year old student would expect a higher rate than a 15 year old student would. Keep in mind that the minimum wage also varies between these ages. To determine an hourly rate for your babysitter, you can base the amount on the national minimum wage. However, if you hire a registered childminder, then you must pay the childminder at least the gross minimum wage.

Childminder:

A childminder can decide themselves how much they will charge you. Parents in some countries are also eligible for a subsidy based on the maximum hourly rate.

We do our utmost to try to ensure that the users that you send a message to will respond to you. However, despite our best efforts, not everyone will respond to all of the messages that they receive. Therefore, we display every user's "average response time" and "percentage of answered messages" on their profile so that you can have an indication of their responsiveness.

This platform is completely free for babysitters and childminders.

For parents and chilminder agencies, we ask for a small fee to contact babysitters and/or childminders. In return we will send a free SMS, push notification and email notification to babysitters/childminders to notify them of your message. On the other hand, when a babysitter/childminder sends you a message, we will notify you of it via SMS, push notification and email notification to speed up communication between users. Furthermore, if you have found a babysitter or are no longer interested in our services, then you can cancel your premium account at anytime, and reactivate it the next time that you need a babysitter, without deleting your entire profile.

Check our pricing page for details on our pricing framework.

Babysits does not earn anything from babysitters

Babysitters on Babysits do not have to pay us any commission and can hence keep all of their earnings for themselves.

Can I still send a message to a babysitter after my premium account has expired?

Yes, even after your premium account has expired, you can continue to reply to the conversations that you started with your premium account, as you have already paid for this service.

If you would like to cancel your premium account, you can easily do so on the account status page. Please be aware that when you cancel your premium account, a final payment collection might still take place. This is because we collect with a delay. For example, if your new month just started last week, it may be that the monthly fee for the month will still need to be collected. However, no new term will be charged.

If you have any days left on your premium account, you can of course still use the premium services for these remaining days after the cancellation of your premium account.

If you are still having trouble with cancelling your premium account, please feel free to get in touch with our customer service.

Babysits takes your privacy very seriously and we handle your sensitive information as carefully as possible. We think that it's important for you to have control over your own data.

How do I delete my account?

You can easily delete your account and/or deactivate your profile. To deactivate your profile, log in to your Babysits account and go to your profile page. Click on the “deactivate” button.

If you want to delete your entire account, log in to your Babysits account and go to the settings page. At the bottom of the page, click on the “delete my account” button. This will remove your profile from our platform and your premium account will also be deleted (if you have one).

I have deleted my profile, so why can my name can still be found in search engines?

To help other users on Babysits to find you more easily, we’ve made your active profile/job searchable. This means that your profile/job listing will also be included in search engines, like Google.

Don't worry, if you delete your profile from our platform, then it will also be removed from search engines. Please note that search engines do not update all changes to pages every day. It can sometimes take up to 4 weeks before your profile is entirely removed from search engines.

Babysits is an online marketplace that connects babysitters with parents, which means that users are responsible for contacting and selecting the services of other users that match their needs. We make this possible for you by offering several features on our platform that aide users in finding a babysitter or babysitter job quickly and easily. For instance, our private messaging service allows users to contact each other directly through the platform, and our tips and intake form help to prepare users for the upcoming babysitting job.

If you want to quickly find a babysitting job, then you should:

  1. Sign up
  2. Fill in your details
  3. Upload a profile picture
  4. Check when you are available to babysit and indicate this on your profile
  5. Contact parents or wait for them to contact you!

Remember to check your phone and Babysits inbox regularly so that you can quickly respond to the parents that contact you. If you are contacted by a parent, we will also send you an email notification and an SMS (if you have filled out your phone number in your profile). It's that easy!

At Babysits, you are your own boss: choose which family you want to babysit for, how much you want to earn and when you want to babysit yourself.

Note on availability:

Remember to update your availability on your Babysits profile so that parents don't contact you to babysit at the times that you are unavailable!

We recommend that you use our private messaging service because we have incorporated many safety measures into the platform to keep your information secure. If you communicate with other users through an external messaging service, we cannot guarantee that your information will be kept secure, and hence you will also run a greater risk of fraud and phishing attempts.

At Babysits, we follow a Fair Use Policy, meaning that we have imposed a limit on the number of messages that a user can send in order to prevent spam and any other misuse of the messaging service. In this way, we hope to achieve a trustworthy community in which users only send messages to other users when they are actually interested in the proposed service. By limiting the amount of messages that users can send, our hope is also that users will send better quality messages. Through this limit, we are essentially giving everyone a fair chance.